Who are you and why should I buy your art?

Good questions! If you`d like to know more about me, please visit the About section and read the information provided in the Bio and Artist Statement pages. In addition, please note that all of my artworks are realized with ……

What type of payments do you accept?

We are able to accept most major credit cards directly through our site and through PayPal.

Do I need to have a PayPal account to place an order?

No. While you can use your existing PayPal (if you have one), you can pay through PayPal without having to setup an account.

How do I unsubscribe from your emails?

All of our emails contain an unsubscribe option in the footer of the email.

Where do you ship to?

We ship from Montreal, Quebec to almost every country in the world.

How will the artwork be packaged?

All artworks ship wrapped in bubble wrap, with corners padding in order to offer protection against being damaged.

How long it will take to get my order?

The time frame for the delivery depends on where you are located. We ship faster to some countries than others. Depending on the product, the processing time for one order can vary from 1 to 3 business days.

Please note that shipping time is different than processing time. Thus it takes around 3 to 5 days for us to process your order for shipping (checked, packed, forwarded to logistics and sent forth to the post office).

Once your order is shipped, the expected arrival time will be between 15 to 20 days business days for most of the countries.

** These is an estimated delivery time! Actual delivery time can vary depending your location or other factors that we have no control over!.**

Why have I not received the shipping confirmation for my order?

Either there was a typo in the email address you provided at the time of purchase or our confirmation email went straight to your spam folder. Check your spam folder at first! If you don`t find there, please get in touch with us via email. Contact us at info@lavipicu.com and we will help you get the tracking code.

Do you have a physical store or studio that we can visit?

Unfortunately, we do not have physical shop yet, we are an online shop only. Studio visits are all prohibited due to the Covid-19 safety measures.

What is your cancellation policy?

Once an order is placed, we will not be able to cancel it after 12 hours as your order might have already been processed. Please do drop us an email at info@lavipicu.com as soon as possible if you'd like to cancel an order that you have just made. After this time frame, orders cannot be cancelled.

After you receive your order, if you are not satisfied with the product, you can process a return for a refund (subject to a $15 restocking fee) or for store credit (customer pays shipping). 

Will I be charged additional customs fees or import taxes?

Since we ship from Canada, please note that international orders may be subjected to customs fees. These fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, custom agents may delay delivery of some packages.

How can I track my orders?

Once your order has been shipped, you will receive an email with a tracking link.  For international orders, please allow 48 to 72 hrs for the link to show any information regarding the orders.

Why is the tracking link not found or not working yet?

Depending on your destination country, please allow up to 1-3 business days  for North America and Europe and 5-10 business days for Europe and Asia for the shipping information information to show and be updated on the tracking system.

Please note that the updates are shown only when your package passes through parcel point hubs. Thus if you get the following message displayed: “Not Found. Info unavailable, we can't identify your number yet.”, do not worry! It only means that your package is still on its way to you but hasn`t reached yet the point hub.

The tracking system does not update during the transit period between countries, but it will update again once it’s in your country. 

If you have any questions about the status of your order please check the tracking number first. If you still have questions feel free to email us at info@lavipicu.com.

Will I receive a tracking number for each product I order? 

If you order two or multiple products, it is common to have them shipped on two or more packages with different tracking codes. We will provide you the tracking number for each one of them.

Will I get a delivery confirmation notification?

Yes. We will email you a delivery confirmation email as soon as we receive the delivery notification from the mail carrier. 

We are not responsible for items that are lost in the mailing system. All items are shipped out via a trackable method.

I made a mistake entering my shipping address. Can I change it?

You have only a 12 hours time frame to notify us by email at info@lavipicu.com about the correction on the shipping address. We can correct the mistake before the order is processed and the shipping label is printed. Once it entered the pre-shipment stage are not capable of making the change regarding the address and the order will be shipped to the address on file.

Where are your products manufactured?

We offer a wide range of products. All of the original artworks are hand made here in Montreal, Quebec by Lavi Picu. The prints and art derived products are being done in the USA and Canada, with the help of a third party company using a fulfillment service.

How do I return my order?

You can use the original order you received as an invoice. To learn more about our return policy, please refer to our policy page